The Service Delivery Environment Supervision Manager must review the entire Service Delivery Environment used for Service Delivery. This might either happen periodically or triggered by major changes to the services.

The review typically comprises the following items:

• Service Delivery Environment
• Hardware Infrastructure
• Software Infrastructure
• Tools used.

The Service Delivery Environment Manager should check the following conditions:

• Is the Service Delivery Environment up to date?
• Are any issues known, documented, and solutions proposed?
• Is the central repository effective and able to support the service?
• Are there any hardware infrastructure issues that must be solved for Service Delivery?
• Is the used software supporting the objectives of the Service Delivery?
• Are there any gaps in the software and its licenses?
• Is the Operating System up-to-date?
• Are there any security threats noticed in the Service Delivery?
• Are all technology assets and configuration items maintained as per the Technology Asset and Configuration Management process of Service Delivery?

The Service Delivery Environment Supervision Manager should document all findings of a review and design a plan to apply any changes that may be required.